We address key customer workflow needs with best-in-class solution functionality that can be further enhanced by interoperability with other clinical technology platforms. PerfectServe is the most attractive, actionable platform of scale in healthcare operations software. This is usually due to incorrect schedule and routing rules put in place by your organization or existing call service. The live operator service is an additional fee, but it is included in the flat monthly rate. All routing and workflow decisions are made prior to reaching the operators, ensuring consistent and accurate message delivery. PerfectServe’s Lightning Bolt solution manages this complexity so you can focus on patient care. This is due to incorrect schedule and routing rules put in place by your organization or existing call service. PerfectServe also supports integrations with more than 200 other clinical systems, including any third-party scheduling solutions an organization may already have in place. PerfectServe allows nurses to easily identify and immediately connect with the right person for any given clinical situation, meaning it’s just that much easier to get in touch with a doctor.

Drivers of Value for PerfectServe Clients

• PerfectServe’s cloud-based solutions automate communication-driven workflows, build optimized schedules, eliminate non-clinical tasks, promote nurse mobility, and engage patients in their own care to drive impactful real-world results.
• Thousands of medical practices have told us this before making the switch to PerfectServe.
• Send alerts to entire teams instantly across multiple devices and communication channels.
• PerfectServe uniquely provides call management capabilities to more than 30,000 physician practices.
• Yes, our solution supports bidirectional messaging to improve communication between providers and care teams.

Our mission is to build cloud-based solutions that leverage AI and rules engines capable of analyzing thousands of variables to optimize workflows historically managed through cumbersome manual processes. Nearly 700,000 users rely on PerfectServe every day to facilitate better outcomes and help them deliver the best patient experience possible. Thousands of medical practices have told us this before making the switch to PerfectServe. It could be human error leading to misrouted calls, and the default is to forward a message to whatever number is available, whether that clinician is on call or off call.

PerfectServe Unite: A Unified Healthcare Communication Platform

This is what allows Unite to properly direct all messages regardless of circumstance. Each schedule is built automatically in a matter of hours—not days—and accounts for all rules, preferences, and time-off requests across all of your provider groups. PerfectServe’s industry-leading Lightning Bolt Scheduling solution uses machine learning algorithms to auto-generate complete, equitable, and accurate schedules. It could be human error leading to misrouted calls, and the default is to forward a message to whatever number is available, whether that clinician is on-call or off-call. PerfectServe’s Professional Services team is committed to delivering a successful implementation fostered by a holistic approach based on PMI implementation standards. PerfectServe also has the ability to hold messages for future delivery—say, an after-hours call about a prescription refill that doesn’t need to be delivered immediately.

• PerfectServe can also auto-escalate messages that aren't answered in a timely manner, meaning you don't have to worry that your communications aren't being received.
• All routing and workflow decisions are made prior to reaching the operators, ensuring consistent and accurate message delivery.
• First, notification escalation processes can notify the recipient of unacknowledged messages, and can be sent to multiple devices or end points simultaneously or in succession.
• The live operator service is an additional fee, but it is included in the flat monthly rate.
• Unite transforms healthcare communication by bringing all of PerfectServe’s capabilities together to quickly and reliably connect physicians, nurses, ancillary staff, patients, and patients’ families regardless of their location.

Providers

Unite transforms healthcare communication by bringing all of PerfectServe’s capabilities together to quickly and reliably connect physicians, nurses, ancillary staff, patients, and patients’ families regardless of their location. Eliminate avoidable interruptions at your practice with an automated answering service solution that uses dependable call and message routing, provider settings, and on-call schedules to direct all communication to the right place in a secure manner. Connect all care team members on a single HIPAA-compliant platform powered by Dynamic Intelligent Routing® to reduce communication cycle times, automate important clinical workflows, and streamline care delivery.

How Unite Supports End-to-End Care Team Collaboration

Lightning Bolt taps a mathematical process called combinatorial optimization to build balanced schedules that can account for any number of rules and preferences. Post implementation, when changes to schedules occur, PerfectServe provides an intuitive interface to allow office staff to quickly and easily make modifications. This removes the need for any individual to find and refer to a schedule—wherever it may be kept—when attempting to identify the correct physician/practitioner to contact. PerfectServe provides considerable flexibility for configuring and managing schedules. PerfectServe also has the ability to hold messages for future delivery—say, an after-hours call about a prescription refill that doesn't need to be delivered immediately. We work closely with all of our customers to learn about their workflows and how we can set up rules within our platform to automate them. With all of these pieces in place, doctors, nurses, and other care team members can focus on the joy of helping patients without the roadblocks, delays, and frustrations that have been part of care delivery for far too long. Operator Console allows agents to easily find patient information from the EHR, send secure text messages to providers in real time, and see when providers are available to field patient calls. Administrators can easily access and change call schedules on the fly, expedite consults by allowing referring physicians easy access to practice staff, and set up any number of unique workflows that align with (and automate) the daily activities of their practice related to communication and care coordination. As part of one integrated platform, these solutions improve patient care, enhance provider satisfaction, and give time back to nurses. Protect physicians' time and improve speed to care with a comprehensive clinical communication solution. To meet the evolving needs and expectations of patients and providers, a platform that facilitates communication and collaboration needs to extend beyond the walls of the hospital. Improve patient care, enhance provider satisfaction, and give time back to clinicians with the most advanced healthcare communication and scheduling platform. With PerfectServe’s accurate call routing and forwarding based on physician schedules, only on-call providers should receive urgent calls, and non-urgent messages can be routed to the office to handle the next business day. With PerfectServe's accurate call routing and forwarding based on physician schedules, only on-call providers should receive urgent calls, and non-urgent messages can be routed to the office to handle the next business day. Our Dynamic Intelligent Routing ensures that incoming calls and messages immediately reach the correct care team member, dramatically reducing patient wait time. With every communication that occurs, PerfectServe analyzes a combination of real-time situational variables to ensure that the communication is delivered to the right physician, nurse, or other care team member for the clinical situation at hand.

Sign In to the PerfectServe/Telmediq Customer Portal

With our clinical communication, physician scheduling, operator console, and medical answering service solutions, we help our customers accelerate speed to care by ensuring the right people are in place at the right time to take action on important information related to patient care. PerfectServe has evolved to become a unified platform with integrated solutions that encompass clinical communication, provider & staff scheduling, a cloud-based operator console, an automated answering service, and patient engagement. PerfectServe’s cloud-based solutions automate communication-driven workflows, build optimized schedules, eliminate non-clinical tasks, promote nurse mobility, and engage patients in their own care to drive impactful real-world results. Called Unite, this platform helps physicians, nurses, and other care team members improve patient care and clinical operations while reducing common frustrations that contribute to burnout. We seamlessly manage communication for close to 700,000 clinicians every day. Patients or other recipients see the physician’s office number instead of their personal cell phone number or home number. Consolidate clinical systems to reduce overhead and maintenance costs Lower total cost of ownership by replacing pagers, texting solutions, operator consoles, and DECT phones This advanced routing capability facilitates powerful communication-driven workflows and enables time-sensitive, collaborative care delivery. Yes, our solution supports bidirectional secure messaging to improve communication between providers and care teams. PerfectServe's answering service uses dynamic routing and on-call schedules to deliver every message to the right person based on urgency. Healthcare organizations are ramping up efforts to curb vendor sprawl to ease IT burdens, save money, and drive better clinical outcomes through closer vendor partnerships. PerfectServe Unite helps provider organizations of all sizes move beyond single-purpose technology to a unified system that meets all scheduling and communication needs in an intuitive, intelligent, and pragmatic way. Bringing your care teams into the communication process is essential. Collaborate efficiently with care teams through unified communication threads Streamline workflows and reduce documentation time, allowing healthcare providers to focus more on felicebet bonus patient care. Improve care coordination and prevent communication gaps that could compromise patient safety or treatment continuity. Notify care teams about patient updates or events with coordinated messaging.